Delivery

DELIVERY

We normally despatch your items within 14 days of receiving your cleared payment Monday – Friday, more commonly within 7 days, but please allow up to 28 days due to stock fluctuations. Orders received on a Saturday, Sunday or Bank Holiday will not be processed until the next working day. However, our fully automated system will reserve your items for you and will despatch an order confirmation to you so you know we have received it.

DELIVERY TIMES

We use Royal Mail for the majority of orders under 2kgs. First class deliveries normally take two to three days within the UK. Airmail deliveries within mainland Europe normally take three to seven days Please note that airmail deliveries outside the UK may take in excess of seven days. Please allow up to 28 working days for delivery to places off the beaten track. If you have been notified that your item has been shipped and you do not receive your order within the specified time frame please contact us as quickly as possible.

CUSTOMS

All items are shipped from within the UK. Our strict policy is to truthfully complete the customs declaration where appropriate. This means we will always declare the true value of the goods you have purchased. This may mean that you are liable to customs duty or charges upon delivery in your country. If you are unsure of the customs rules and regulations where you live then please contact your local customs office before placing your order.

Orders received on a Saturday, Sunday, Bank Holiday or outside of business hours will not be processed until the next working day. However, our fully automated system will reserve your items for you and will despatch an order confirmation to you so you know we have received it.

Please contact us if you’d like to discuss different postal options. Please contact us before ordering if you would like to know the delivery time for specific item(s) or you need your order for a specific date (gift, birthday etc).