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Response from dealer

andydclements

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A few weeks ago I mailed the local dealer (Stratton Motor Company, Longstratton, Norfolk) asking if there was any chance of a recall activity being done FOC. I had by now assumed they'd either not received the mail or were not getting any info from Lotus Cars. Yesterday I received an email from Ian (Service Manager) confirming the work hadn't been done and so was outstanding and that he would now order the parts.

What's noteworthy about this is not what they are doing but how long it is after the recall was issued but they are still happy to do it. There's no requirement for a manufacturer to undertake recall work on an unlimited time-scale they can easily argue the customer has taken many years longer than normal to respond, the car has no issues despite being 25+ years old so really doesn't need the work, but they are doing it with no hesitation.

Thank you Lotus Cars
Thank you Stratton Motor Comany.

Now to book the car in.


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Thats great customer service.

How do you find out what recalls there have been on a vehicle and whether they have been carried out or not?

Peter

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