Report What made you UNHAPPY today! in General Chat Posted June 3, 2020 @C8RKH My original intention was to use 'Click & Collect' (it's use is limited to key workers only, but I qualify) but as I needed the parts ASAP, the bizarre lead times of 2 days for C&C but 1 day if you have it delivered swayed me in that direction. I can't get hold of anybody at ECP as their recorded message is quoting at least 2 hour's waiting times on both phone calls and online live chat, and you can't just turn up at one of their stores unannounced apparently. I posted up my displeasure on their Facebook page and all they've done with that is delete my post without replying. I could place the order again, but then I'd have to pay for it again and still have the issue of trying to return 1 item (eventually, as they're not accepting returns at the moment) whilst trying to get a refund for 2, and it would be Friday before I could collect if I can't speak to anybody and get them to extract their collective corporate digits. @philcool I'm kicking myself now. I looked at AUTODOC and they had them in stock at pretty much the same price but it was only their delivery time of 4-6 days that put me off. Looks like I would have been quicker with them in the long run. Similarly, Alfistishop (also in Germany) were dismissed for the same reason. I know where my business will NOT be going in future!