So - I’ve bought new - VW, Hyundai and Vauxhall - and sadly not once have I received a welcome hamper or Christmas card from the CEOs of any of them.
I'm sure this chap purchased the car from a dealer - and that is who he should be directing his “not feeling special” towards. I have to say I think this chap is “special” but that’s not in a complimentary way. The dealer is utterly responsible for PDI of the car - and by the sounds has completely failed in that duty - no wonder Lotus wish to shitcan some of the dealerships.
Yes you’ve bought a new car - you’ve made many mistakes in the process by adding halfords accessories and stuff off ebay - again - nowt to do with lotus themselves. The video is frankly a damning indictment on the expectations of folks these days.