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mdavies

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Posts posted by mdavies

  1. 3 hours ago, New Emira said:

    Probably best you pay the £180 and base your decision to purchase on your own experience.

    Thanks for the suggestion but happy that I don't need to.  For anticipated future versions, perhaps.

  2. New Emira,

    Jaguar F Type performance figures vary quite widely across versions.  From EVO, for some as low as 3.5 seconds for 0-62 mph.  EVO gives for the current P300 version 5.7 secs and for the P450 4.6 secs.

    What version are you referring to as your current car?  Presumably that's the baseline for your impression of the Emira's performance - despite, I suspect, your test drive not including an attempt at 0-60 timing! 

     

  3. I expect that James Andrew is a very pleasant chap, but he doesn't seem to have a much of a friendly greeting smile in that photo. Surely no accident, in what is effectively his first PR release! 

    I'm taking his frown to carry a message: perhaps "I'm hard, and you'd better believe it"!  Reporting directly to the Group CEO he carries a big stick anyway! 

    So, when he's sorted out any tiny blemishes in Lotus' current communication activities, how long I wonder before he turns his attention to TLF?  Possibly to impose rules: all future postings to be "on brand", and to support a theme that "if it's Lotus, it's marvellous - or will be very soon anyway".  Even perhaps a "cleansing" operation as, for instance on Twitter, whereby all historic posts now deemed "regrettable" disappear!

    Bibs, you may have to bring TLF into line - get rid of undesirables as a start!  Oo-er.........!

     Only joking, James, honest....!

    • Haha 1
  4. 15 hours ago, Trevsked said:

    I had an email but was a general email and didn’t mention anything about build or delivery of my car. Not sure they want me as a customer any longer. That’ll be the end of an era and sadly I don’t think Lotus care, what a shame.

     Trevor, I don’t believe you should feel too badly, and certainly not feel singled out in not being treated as you might wish. I don’t believe that Lotus now want any individual as a customer.

     Or they should not, anyway.

     In forming “Lotus 2.0” – a nod to whoever originated the term – two changes made from the “old Lotus” were fundamental from the viewpoint of the “old owners/drivers”.

     Firstly, the nature of the cars that Lotus 2.0 produces.

     Secondly, the new “direct-to-purchaser sales model”, eliminating Lotus dealers. (The “agents” created simply carry out functions – part of Lotus 2.0. Don’t look to them for more, not in a formal sense anyway.)

     So, in managing the transitioning of the old to the new, the customer relationship management (CRM) process had to grasp two nettles.

    The first was clearly and firmly gripped. It was the cause of some pain and disappointment amongst “Lotus traditionalists”, of whom I’m one. But, as part of the building of Lotus 2.0, Matt Windle’s statement regarding the Emira, their first and, in an important sense, their last car, was entirely correct and appropriate: in effect, the views of Lotus traditionalists do not matter. Job done.

    The second nettle however has barely been brushed against. I cancelled my Emira order early in the year when various aspects became clear but, from general interest and it being the main game in town, I have broadly followed relevant postings on the forums.

    There is a range of views, some sympathetic to and supportive of Lotus as it now is, but many, as in the opening quotation, expressing disappointment and concern at the way they have not been communicated with effectively, in either general statements or personal exchanges.

     A key part of the production of any new car is its testing. Many and various, with considerable attention paid to the extremes that it might encounter in use and its conformance to many regulations.

    Insofar as a direct sales process requires it, Lotus must have a CRM process. The same degree of attention should have been paid to testing it as to a new car. I am suggesting that that was not done, and certainly not to communicating what it was - whether good or bad - to those placing orders for the Emira, either to those new to Lotus or, especially, to “the oldies” who, understandably, could be prone to making assumptions that are no longer the case.  

    Considering how their CRM would function with externally caused delays in components, delays in the Lotus production process or quality or conformance questions, mistakes in or disagreements about orders, customers “disappearing” between any stage of ordering, delivery and acceptance. Plenty more, but some obvious possibilities there - essential to test the CRM against them and the many others.

     I am not going to propose a CRM model here, but its root is that of the second nettle - the fact that Lotus 2.0 aims to be a mass manufacturer of sports cars for the mass of potential buyers of such cars. In essence Lotus cannot be concerned with the needs or wishes of individual purchasers beyond the detailing of their order and its subsequent formal progression – or cancellation.  Buy it or don't buy - it's up to you.

    That is the key principle that should have been communicated at the same time as MW’s more limited statement. (Perhaps one tough task enough at a time?)

    Beyond that fundamental, as much as possible CRM should be devolved (restored) to the agent.

    Further principles I suggest:

    Be simple as possible, single pathway,  and limited in scope

    As formally structured as possible

    All orders placed through agents

    No communication with individual purchasers

    All Lotus communication by general announcements, with whatever progress reports

    Strictly formalised stages of ordering and specifying – no departure by the customer else the order will be cancelled

    No dates or timescales given until the car has production firmly scheduled (all parts etc.)

    Agents receive information relating to individual purchases made through them

    All cars to be delivered to an agent – specified in the order. (If an agent fails in any way the order fails.) Collection by arrangement with agent, time limited.

    It’s late, but better than never.  I believe that Lotus management should use the time currently available to learn from experiences to date, refine the CRM process along the lines I suggest, importantly developing the roles of agents, and, of course, then communicate it.

     

     

     

    • Like 2
  5. Excessive concern IMO about ISA things - a rude gesture to that name.  Akin to the potential death-trap motorways now being created without hard shoulders being named "technology upgrades".

    For those prepared and able to take charge and the responsibility of managing the driving of their cars themselves, without "assistance" - something that I assume does apply, at least in principle, to the great majority of drivers of Lotus cars prior to the Emira (afraid I can't so readily assume that it applies to the same high majority of the "new buyers" of the Emira), then some sticky tape over visual sensor(s) and a portable GPS jammer should largely take care of ISA type things.

     

     

  6. 1 hour ago, Mickle said:

    Video says private, so not sure if that's the full clip. The one I saw on YouTube was only a 2 minute preview of the full segment which you can watch on iPlayer.

    Mickle, indeed that piece on Youtube was not the full thing. Now seen. Thanks to the posters of the other links. Very positive indeed with a meaningful extra road section and extra duration of track footage. Surely increases the importance of resolving any questions about whether it was close, or close enough, to the final production spec., perhaps most so re track use - wet and dry.  I'd like to hear a discussion between Chris Harris  and Jethro Bovingdon!

     

  7. Had to miss the TG programme yesterday but just found CH's brief track drive of the Emira on Youtube.  May be of interest to others.

    No comments as very far from comprehensive and very brief, but key reason that I'm wholly unclear about that white car's relevance to the final Production version. Hmm...... well, not for me to comment about that either.

    Certainly good to slide about on a wet track - not sure about how many apexes he hit though!  Semi-spins at the last corner, coming to a stop as the edit has left a side-on almost stationary view visible for just a moment - I think.

     

  8. No specific help, sorry, but adding background, my 2019 250 Cup behaves just as Dunc described above on the 5th. (A post update car, with the better exhaust sounds.)

    After a cold start, there is occasionally a very brief hesitation on giving it some throttle in 1st or 2nd as pulling away. Not looked at rpm as of no concern but around 2,000 rpm, certainly under 2,500.  Always within about the first 30 seconds. Never at any other time.

    Probably not relevant, but I always and only use Shell Vpower (99 octane).  If you don't use that, or maybe the BP one, can't remember the name but only 97 octane, I'd try a tankful - from a different location than your usual.

    I hope B&C square up to the problem - I'd say they have no option if they have experienced the issue. They have a good reputation generally.  It seems like exchanging components has to be the next steps, coils, TPS, fuel pressure regulation, whatever.  Assume you've had the fuel injection line replaced under the recall? (Fire risk.)

    Highly unsatisfactory situation. Suggest you express yourself very clearly to B&C  

  9. Jimi, I generally share your view.  Hope you don't interpret my comments as "making excuses" for "the Emira that we hoped it would be" - a car for us.

    No, I stood back from it a while ago, as details emerged, and I'm commenting on it as it clearly seems to be, and seeing it in relation to the people that it is pointed at.  Not me - nor you, I think.  Pity, but ............... 

    • Like 1
  10. Right, quiet down everybody, let’s get started - I want to hear your fixes – three days and I report to the Board. And low cost, remember, very low, forget your carbon, titanium, all that,  Evora's history now, forget it ............. yes, yes, love mine too.

    Ok, Gavan, what you got?  No, No, NO, Gavan, electric seats are settled, you heard marketing last week, and the week before, yes, and before and before, boy, do we hear from marketing. The seats are in, never mind the height, they're right in, yes the 12 way. Live with them – yes, both of them.

    You lot think it’s tough now, better get used it, it’s only going to get worse, those batteries really weigh.............

    Ok, I’ll give you a start, I’ve done the hard bit. We’ll call it a Lightweight Solution to a Heavyweight Problem.  Good, eh?!!  Tracy in media’s started on the cover graphics.  VItal, looking good is the name of the game now, you all know that, half the battle, covers all sorts of stuff.

    Right, ideas. Get going. You at the end there, waving your specs, don’t often see you – what do you do, exactly? Software? Ha, lightweight all right, what, what!!  Sets the rest of us an example, doesn’t he, eh?! ……Come on then, let’s hear you.  What..... a distraction? Like the politicos?  The military?  ...... fungible? Fungible?  What do you mean? Mushrooms? .......................

    • Like 1
    • Haha 1
  11. 52 minutes ago, TomE said:

    .......a prototype nearing finalisation..."

    Tom, I'm not a lawer (though worked closely with litigation ones at times, on big cases) but IMO that is inadequate as a "warning" to those potentially liable to misinterpret whatever CH says about the car and its performance.

    In isolation, the phrase is entirely open to interpretation.  It could equally well be interpreted as implying that a production version might be an improvement on that prototype as that a version you could actually buy could be degraded from what CH has experienced and commented on.

    Hence it fails as a warning.

    Now I'll await the programme!

  12. 1 hour ago, TomE said:

    It was filmed a while ago at Anglesey.  Chris Harris posted a teaser pic back in March (below), so the car is a similar age to the white VP007 used for the TG magazine and online reviews at the time.  A shame it's a prototype and not a more recent nearly final pre-prod version, but filming schedules will have dictated it.

    Also it was cold and wet when they filmed, so it'll be interesting to see if it's a Sports + Cup2s car or not.

    So it seems that car is one of the prototypes sent out for the first set of reviews. Received pretty well in general.

    But if so, and if the car is anything other than a production version as to be supplied to those paying up for one, whatever Chris Harris says or does not say is, at best, irrelevant.

    I assume that adequately emphasised warnings and caveats will be given about the car. Anything other, and Lotus's marketing and PR will be exposed to serious criticism. Given the widespread viewing of Top Gear, including by some not necessarily familar with the full "Emira picture", there could then be accusations of being mislead, with regrettable consequences.

     

  13. Written review from EVO (Stuart Gallagher).  Mixed comments, including irrelevant Porsche references, but does include positive as well as negative comments. EVO to get a car with right tyres soon.  Mentions  CUP 430 Emira  in 2024.

    "Feels there’s more potential waiting to be untapped"  Something to look forward to.

    https://www.evo.co.uk/lotus/emira

    • Like 1
  14. 2 hours ago, stephenwhyte said:

    Lotus did supply a Sport Chassis for the Evo test - it’s the tyre choice they got wrong! Like I said…..silly mistake by Lotus😬

    Not the sort of mistake I'd expect Lotus to make for such a review: known to be on a circuit and by EVO.  EVO addresses the all round driving performance of a car, way ahead of anything else. (Fair enough, known to be what they do.)

    At Anglesey circuit, naturally it was about the Emira's performance on a circuit. Lotus knew that.

    "We can't stop them reviewing it - so what to do? .............Got it! Give them a car with an inappropriate setup. The track suspension and the road tyres. Not the tyres for which that suspension was designed.  So their conclusions can be said to be irrelevant --- what a shame!"

    PS : Pure speculation by me.

    EDIT: NedaSay: you posted while I was writing mine!  Great minds!

    • Like 1
  15. This video gives a history of Lotus that is pretty well up to date.  It has recently been given exposure on another forum, so due acknowledgements.  I’ve not seen it posted here – surprising, as it contains a mass of information about Chapman (and, importantly, Hazel), many others, and the cars that I found hugely informative – ok, I was far from well-informed previously.

    It would a pity to allow the title to put anyone off viewing it. The title is relevant – potentially - only to the last minute of about 40, where it is raised as a question rather than a conclusion.  Not always the case, I make no comment now about that question.  IMO the video is too good overall to be side-tracked by it.

    Some have spotted the odd error of detail or omission and some experts here may see larger ones – it would be good to hear of corrections. The one I spotted is trivial in relation to the overall story that covers Chapman pre-Lotus, his creation of and his development of Lotus, the cars, racing, and then Lotus post-Chapman.  It does not shrink from the darker aspects.

    https://www.youtube.com/watch?v=mmMymsD9YSM

     

    • Like 1
  16. LLLR,  An Autocar comparison, not by EVO. Yes, the usual result in EVO I expect. (Wow! otherwise.)

    But my point is that if the basis of the Autocar analysis and the weight given to the factors are creditable to me, then, if the Porsche wins, I no longer see any reason not to see it as the one to pick*.  Just two brands now. 

    * When the time is right.

    • Love 1
  17. For those prepared to recognise the name “Lotus” as now simply being that of a brand, and no more, the ethos that it used to represent having disappeared with the Elise, Exige and Evora, this will be a particularly interesting comparison.  For the first time for me, their pick of the car that they prefer will be as interesting and relevant as what they say about both of them, on a 50/50 basis.  A new challenge re future choices!

    • Confused 1
  18. There has been so much poorly informed and misleading information and comment circulated in recent times with the words "self-driving", or equivalent, and “safety” included that commenting could be a full time task. Two items today concern me particularly - doubly so when taken in combination.

    First, remarkably uncritical words from the RAC’s head of policy, Nicholas Lyes. He does identify the driver education issue, but seems to think that “intensive publicity” will ensure that every Jo(e)-average-driver can, or will, study, retain and obey potentially complex knowledge of the operating boundaries of even “driver assistance” systems - and its interpretation in all circumstances. See midway down the first article here:

    http://m.go.rac.co.uk/nl/jsp/m.jsp?c=%40WKPg2VoXS64e%2FxpP5Trvep2IKEnL3Wr2iySSA6dYIgw%3D

    Secondly, I’ll extract just “……..failed to avoid head-on collisions…….” from:

    https://eandt.theiet.org/content/articles/2022/05/many-assisted-driving-systems-fail-aaa-collision-tests/

    Adding just one of my own comments (from many, many others, potentially): it is appalling that the way is being prepared (Law Commission recommending) to absolve drivers from responsibility in these matters.

    Stay safe - as far as you will be able to!

    • Like 1
  19. 2 hours ago, MJON said:

    Reading Ade’s notification from Lotus, found the term “Complete the checkout process” not the best choice of words, sounds like your buying something from Amazon 😳

    MJON, why the surprised?!

    I've quoted your comment in support of my very recent post in the Comments and Expectations thread.

    • Like 1
  20. As my post above is still the most recent here, I'll add another comment. The words “...complete the checkout process...”  in the emails now being sent out by Lotus fit my view as expressed above just too well to ignore.

    As MJON has said in the "Delayed delivery thread": "like something from Amazon".

     

    • Like 2
  21. On 08/04/2022 at 22:25, TomE said:

    As I said on your Facebook post, Lotus acknowledge the customer experience has been below par but have no interest in improving it.

    I’ve made my views known on this, including direct to Matt.  It’s not going to change. 

    A situation that's hard to come to terms with for long term customers of the "old Lotus" - although "customers" is a wholly inadequate term for their previous involvements with the cars, and with the people.  I can only guess at how UK management, staff and the "Agent" network feel.

    Today, compounding and enlarging the situation, we have the announcement that:

    ".....ongoing transformation of the Lotus global retail network continues apace..." 

    “……. roll-out of sculptural and artistic new retail environment continues……”

    So "retail" is still the term!  Pretending nothing much has changed?! (Perhaps we still say "retail" because a word can mean whatever we want it to mean - get with the new scene!)

    I'm seeing the priorities of Geely as clearly aiming to cultivate an unquestioning "worship of the brand", whatever the - tightly specified and enforced - nature of its interactions with its ......... What, "Customers"? "Followers"? "Users"? "Punters"? Believers?  I don't know. Perhaps Elon Musk could help.

    Equally I suspect that Geely will apply those same principles regarding its Lotus products - "you take what you get - and you like it". I'm severely tempted to repeat a sentence from a published interview that quoted Matt W - but having said it's now behind me, I won't.

    But I've decided not to "like it", so cancelled my order for a First Edition Emira.  Still hoping for a Basic model that I can like.

     

    • Like 1
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