Gold FFM Evotion Posted July 13, 2022 Gold FFM Report Share Posted July 13, 2022 Lotus are not making excuses - they are saying almost nothing. I get the market issues - just so frustrated that the summer is disappearing. I had no choice but to buy something else and now I am not even sure I will keep the Lotus. I don't think about it much anymore when it used to consume me daily. I know it is coming but trying not to stress about it and have moved on with my life. Quote If it has an engine, I am there to thrash it. My Emira Videos | Into Motorcycles? Motorcycle Channel Link to comment Share on other sites More sharing options...
Graham Ridgway Posted July 13, 2022 Report Share Posted July 13, 2022 It feels like I am the antagonist on this thread, must be a mid-life crisis I am happening, apologies, but it's just a car and it's delayed like every other new car! 1 Quote Link to comment Share on other sites More sharing options...
ramjet Posted July 13, 2022 Report Share Posted July 13, 2022 3 hours ago, Evotion said: Lotus are not making excuses - they are saying almost nothing. I get the market issues - just so frustrated that the summer is disappearing. I had no choice but to buy something else and now I am not even sure I will keep the Lotus. I don't think about it much anymore when it used to consume me daily. I know it is coming but trying not to stress about it and have moved on with my life. Well if nothing else, you would probably get a prize for being the most prolific poster in your first week of being a member. Quote All we know is that when they stop making this, we will be properly, properly sad.Jeremy Clarkson on the Esprit. Opinions are like armpits. Everyone has them, some just stink more than others. For forum issues, please contact one of us Moderators. Link to comment Share on other sites More sharing options...
Graham Ridgway Posted July 13, 2022 Report Share Posted July 13, 2022 Very good point, but it might be slightly longer than a week! Quote Link to comment Share on other sites More sharing options...
ramjet Posted July 13, 2022 Report Share Posted July 13, 2022 You are right. @Evotion has been here longer than that. It is just that he had a fair crack at it in his first week. I mean there was the topic on: What colour exterior? What colour interior? V6 or i4 or both? Black pack or not? Which suspension? Which tyres? LHD or RHD? Automatic or manual? Do you like it or not? Clothes to wear when driving vs clothes to not wear? Where are you picking yours up? Where are you on the depositors list? Can you wait or can't you wait? There was probably others as well. 1 1 Quote All we know is that when they stop making this, we will be properly, properly sad.Jeremy Clarkson on the Esprit. Opinions are like armpits. Everyone has them, some just stink more than others. For forum issues, please contact one of us Moderators. Link to comment Share on other sites More sharing options...
Bibs Posted July 13, 2022 Author Report Share Posted July 13, 2022 Can't see anything wrong with that. Who wouldn't be excited about a new car? Quote 88 Esprit NA, 89 Esprit Turbo SE, Evora, Evora S, Evora IPS, Evora S IPS, Evora S IPS SR, Evora 400, Elise S1, Elise S1 111s, Evora GT410 Sport Evora NA For forum issues, please contact the Moderators. I will aim to respond to emails/PM's Mon-Fri 9-6 GMT. Link to comment Share on other sites More sharing options...
Gold FFM MJON Posted July 14, 2022 Gold FFM Report Share Posted July 14, 2022 I’m not, I may crack a smile when it arrives 😊 my grandson however will be very excited but he’s just two 🤭 1 Quote Link to comment Share on other sites More sharing options...
Popular Post LotusLeftLotusRight Posted July 14, 2022 Popular Post Report Share Posted July 14, 2022 Yeah but how old will he be when it arrives? 😄 2 5 Quote Link to comment Share on other sites More sharing options...
ramjet Posted July 14, 2022 Report Share Posted July 14, 2022 22 hours ago, Bibs said: Can't see anything wrong with that. Who wouldn't be excited about a new car? Certainly. I just thought that @Evotion was the most prolific topic starter in his first week. If we gave out awards, he'd be right up there. Quote All we know is that when they stop making this, we will be properly, properly sad.Jeremy Clarkson on the Esprit. Opinions are like armpits. Everyone has them, some just stink more than others. For forum issues, please contact one of us Moderators. Link to comment Share on other sites More sharing options...
Gold FFM Popular Post Evotion Posted July 14, 2022 Gold FFM Popular Post Report Share Posted July 14, 2022 Thank you all. All awards gratefully accepted. Just no slapping me up on the podium. 😀 1 2 Quote If it has an engine, I am there to thrash it. My Emira Videos | Into Motorcycles? Motorcycle Channel Link to comment Share on other sites More sharing options...
Popular Post ramjet Posted July 15, 2022 Popular Post Report Share Posted July 15, 2022 I'm not slapping your podium no matter how much you ask me to. 1 2 Quote All we know is that when they stop making this, we will be properly, properly sad.Jeremy Clarkson on the Esprit. Opinions are like armpits. Everyone has them, some just stink more than others. For forum issues, please contact one of us Moderators. Link to comment Share on other sites More sharing options...
KennyN Posted July 22, 2022 Report Share Posted July 22, 2022 I have just called customer services, as it is 2 weeks to the day that they told me I could expect to receive a call in the next week or two to take the final payment and confirm delivery of my car, as it was being built this month to be delivered in August. Surprise, surprise, this is complete nonsense and nobody seems to know how I could have been told this. Apparently, I can expect a September delivery. Am I surprised? Unfortunately, no. Am I disappointed? Yes. I have been fortunate enough to have bought quite a few new cars from most of the big players, but never have I been subjected to the consistent level of sheer incompetence that Lotus have managed to bring to this buying experience. So far, they have managed to miss every self set milestone with no communication to advise on the delay. Even when a customer chases for an update they provide information that is incorrect. They really need to get their act together! 1 3 Quote Link to comment Share on other sites More sharing options...
ramjet Posted July 22, 2022 Report Share Posted July 22, 2022 I am really struggling to understand why this keeps happening? I could understand it if we were talking about 100's of 1000's of orders, but we're not. This really should be such a simple thing to get right. Oh ok, let's say it is a little complicated with downline suppliers not meeting ETA's and other things happening, just be honest and keep in touch with people. How many deposits are there? Does anyone know? Quote All we know is that when they stop making this, we will be properly, properly sad.Jeremy Clarkson on the Esprit. Opinions are like armpits. Everyone has them, some just stink more than others. For forum issues, please contact one of us Moderators. Link to comment Share on other sites More sharing options...
Graham Ridgway Posted July 22, 2022 Report Share Posted July 22, 2022 even I'm finding it hard to defend Lotus' competence any more! 1 Quote Link to comment Share on other sites More sharing options...
KennyN Posted July 22, 2022 Report Share Posted July 22, 2022 1 hour ago, ramjet said: I am really struggling to understand why this keeps happening? My take on it is nothing more exotic than incompetence. Sure, bringing a car to market in today's world is challenging, but communicating progress, or lack of progress is really not difficult at all. 1 1 Quote Link to comment Share on other sites More sharing options...
LotusLeftLotusRight Posted July 22, 2022 Report Share Posted July 22, 2022 So what happened to the RHD nimbus grey car Matt Windle was proudly standing in front of on the 16 June update video? It was allegedly the first customer car, so should surely have reached him/her by now? Or not…? Quote Link to comment Share on other sites More sharing options...
exeterjeep Posted July 22, 2022 Report Share Posted July 22, 2022 1 hour ago, LotusLeftLotusRight said: so should surely have reached him/her by now? Can't have got to a real customer or even a dealer, so may be its just going to the driving academy. Must be time for another video from Matt to explain the seeming lack of news plus when cars will get to the retailers. 1 Quote Link to comment Share on other sites More sharing options...
chipp Posted July 22, 2022 Report Share Posted July 22, 2022 5 hours ago, KennyN said: Apparently, I can expect a September delivery. Don't shoot me down if i'm wrong but chatting to Scott at the weekend he did openly mention that they should start delivering in September. Some of the supply problems are really small mundane items but essential all the same as the cars can't leave the factory without them attached. 1 Quote Link to comment Share on other sites More sharing options...
Popular Post Graham Ridgway Posted July 22, 2022 Popular Post Report Share Posted July 22, 2022 Why don't they just tell us that then? 5 1 Quote Link to comment Share on other sites More sharing options...
Mctaff Posted July 22, 2022 Report Share Posted July 22, 2022 Graham I don’t think you quite realise how difficult it is bringing a new car to market! 😉 1 Quote Link to comment Share on other sites More sharing options...
Graham Ridgway Posted July 22, 2022 Report Share Posted July 22, 2022 Touche!!! 1 Quote Link to comment Share on other sites More sharing options...
Gold FFM TomE Posted July 22, 2022 Gold FFM Report Share Posted July 22, 2022 8 hours ago, KennyN said: I have just called customer services, as it is 2 weeks to the day that they told me I could expect to receive a call in the next week or two to take the final payment and confirm delivery of my car, as it was being built this month to be delivered in August. Surprise, surprise, this is complete nonsense and nobody seems to know how I could have been told this. Apparently, I can expect a September delivery. Am I surprised? Unfortunately, no. Am I disappointed? Yes. I have been fortunate enough to have bought quite a few new cars from most of the big players, but never have I been subjected to the consistent level of sheer incompetence that Lotus have managed to bring to this buying experience. So far, they have managed to miss every self set milestone with no communication to advise on the delay. Even when a customer chases for an update they provide information that is incorrect. They really need to get their act together! Similar to the response I've been getting. Say one thing, promise a timeline for updates, don't meet that, need to chase them, they change what they previously said. Rinse and repeat. They still can't tell me if I'm in the September batch or if I might be in the small number in August, or tell me when they will have more info or when they'll be able to tell me a delivery date. Yes there's lots going on in the world and lots of moving parts to getting cars delivered, but the lack of comms and regular "we're sorry about the delay but we'll give you an update soon" script from Customer Care is hugely frustrating. If serial Lotus owners and enthusiasts are running out of goodwill, what hope for the folks new to the brand who are equally fed up about the lack of comms but aren't now likely to see a car delivered until winter or into 2023? In theory tomorrow is the first day of LDA running with Emiras. Looking forward to some feedback from those attending. Anyone going to the Hendy Thruxton event on Sunday will get a chance to ask Scott about what's happening. Please report back! 2 Quote Link to comment Share on other sites More sharing options...
Wake Posted July 22, 2022 Report Share Posted July 22, 2022 I emailed Customer Care last week as I’d not heard from them since they told me I was due to expect the car in July (which was 01 Feb). I knew there were delays which is fine because I had been led astray by a red Type R that caught my eye, but the lack of comms has been fairly crap. I’ve now been told October now but I’ve only had that info because I asked for it. Disappointed that Lotus aren’t being proactive with the information. It’s getting annoying because I am weak and at this rate I will get something else. I am trying to be strong but my brother keeps sending me GT4s, Morgans, Vantages and it’s getting harder! Quote Link to comment Share on other sites More sharing options...
Gold FFM TomE Posted July 22, 2022 Gold FFM Report Share Posted July 22, 2022 In the Matt Windle delay email/video just before Goodwood they said they’d contact people individually “in the next few weeks” about specifics of delays and new delivery months. And at Goodwood they said they’d be contacting people over the following two weeks. They haven’t done either, and the only updates people have got have been by phoning or emailing Customer Care. There was a generic post-Goodwood email but nothing individualised. Quote Link to comment Share on other sites More sharing options...
ramjet Posted July 22, 2022 Report Share Posted July 22, 2022 6 hours ago, Mctaff said: Graham I don’t think you quite realise how difficult it is bringing a new car to market! 😉 The difficulty doesn't matter. We're talking about the company letting people know what is going on and that it will be worth their hard earned to wait and be patient. 1 Quote All we know is that when they stop making this, we will be properly, properly sad.Jeremy Clarkson on the Esprit. Opinions are like armpits. Everyone has them, some just stink more than others. For forum issues, please contact one of us Moderators. Link to comment Share on other sites More sharing options...
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