esprit s2 94 1 Vehicles Report post Posted May 28, 2009 Dropped the car off at Lotus yesterday and we were gobsmacked by the friendliness of Rowland and the team there. I went through what I'd like doing to the car with Rowland and he said he'd get someone to do a couple of trips to take me and the missus (Hazel) to the station - a couple of trips as the car was an Elise. Before you go, he said, would we like a couple of laps of the test track? Would we?!!! So a guy called Danny (he was the guy in the 211 at Castle Combe on Saturday) took Hazel round first in an Elise S and then took me round after! Why anyone needs a quicker car than that is beyond me! When that was done he drove us, one at a time, to the station. Whatever the bill comes to when I pick the car up next week I don't care cos that kind of service is worth paying for! Brilliant. Quote Share this post Link to post Share on other sites
Jimjitsu 0 Report post Posted May 28, 2009 cool sounds like a awesome service Quote Share this post Link to post Share on other sites
Advantage 910 Report post Posted May 28, 2009 I was chatting with the two chaps from the factory at Combe too. Nice guys, very proud of their work - and rightly so. Quote Share this post Link to post Share on other sites
jimmybondi 3 3 Vehicles Report post Posted May 28, 2009 I talked to Rowland last Friday. Yes he is a very nice guy. He helped one of our members to get a new windscreen, though it was on very short notice. (called on Thursday evening, fitted new windscreen on the next day) Quote Ciao, JB '88 Excel SE - monaco white '99 Elise 111 - azure blue � '87 TurboEsprit - calypso red '02 BMW 325ci convertible - diamond black http://excelregister.lotusexcel.de Share this post Link to post Share on other sites
Buddsy 1,494 1 Vehicles Report post Posted May 28, 2009 (edited) Does make you want to stay with the marque doesnt it! After the hassle with the cars we sometimes have and expense this kind of thing makes you forget it all and love Lotus. Hats off to em I say! Buddsy Sorry just noticed that I look like a right brown nose!!! Edited May 28, 2009 by Buddsy Quote "Belief is the enemy of knowing" - Crrow777 Share this post Link to post Share on other sites
dodgey_rog 3 Report post Posted May 28, 2009 I must admit, whenever we've called the factory to ask any questions or had any problems, the back up has been excellent. You just know you wouldn't get that kind of service from the likes of Porsche or the others. They seem to genuinely want to help you, all round top marks for the factory team!!!! Quote Adding power makes you faster on the straights. Subtracting weight makes you faster everywhere. Share this post Link to post Share on other sites
redshift 32 1 Vehicles Report post Posted May 28, 2009 They seem to genuinely want to help you I can only say that my experience of dealing with Hethel has been exactly the same on all occasions. I hope that Lotus management are aware of the efforts that their staff have put into the public face of the company because this is one of the key reasons why I dont think that my first Lotus will be my last. Quote Share this post Link to post Share on other sites
