simonb Posted September 23, 2011 Report Share Posted September 23, 2011 (edited) Sent a web enquiry to Lotus about the new Exige, nice automated service, give details, select model (Exige) send it off. Now about a week later I get an e-brochure for the Exige. Unfortunately it is not the new Exige, it is the cup and S, which I thought were discontinued models. So not only too tight to send a proper glossy, but also information on the wrong model Rather disappointed Edited September 23, 2011 by simonb Quote Link to comment Share on other sites More sharing options...
ramjet Posted September 23, 2011 Report Share Posted September 23, 2011 Try ringing and speaking to them and pointing out to them that there may be an issue with their sales department? I have never worked for a company that got everything right. Quote All we know is that when they stop making this, we will be properly, properly sad.Jeremy Clarkson on the Esprit. Opinions are like armpits. Everyone has them, some just stink more than others. For forum issues, please contact one of us Moderators. Link to comment Share on other sites More sharing options...
simonb Posted September 23, 2011 Author Report Share Posted September 23, 2011 Have emailed back, and the Exige would be fall back position if the Alfa 4C does not happen (and sadly Italy is getting poorer). So I am also used to dealing with a company with hopeless PR. Quote Link to comment Share on other sites More sharing options...
ramjet Posted September 23, 2011 Report Share Posted September 23, 2011 I'd still phone them. They'll know your a bit more serious then? Though if it's your second choice.... Quote All we know is that when they stop making this, we will be properly, properly sad.Jeremy Clarkson on the Esprit. Opinions are like armpits. Everyone has them, some just stink more than others. For forum issues, please contact one of us Moderators. Link to comment Share on other sites More sharing options...
simonb Posted September 23, 2011 Author Report Share Posted September 23, 2011 TBH have more faith in the lovely Aimee keeping track of my interest Quote Link to comment Share on other sites More sharing options...
Bibs Posted September 23, 2011 Report Share Posted September 23, 2011 In truth, that's a sloppy response but the factory don't sell cars, the dealers do. You'd have got a quicker and better response from a dealer, that's there job. Quote 88 Esprit NA, 89 Esprit Turbo SE, Evora, Evora S, Evora IPS, Evora S IPS, Evora S IPS SR, Evora 400, Elise S1, Elise S1 111s, Evora GT410 Sport Evora NA For forum issues, please contact the Moderators. I will aim to respond to emails/PM's Mon-Fri 9-6 GMT. Link to comment Share on other sites More sharing options...
simonb Posted September 23, 2011 Author Report Share Posted September 23, 2011 Pre-production I would say it was manufacturer rather than dealers TBH Quote Link to comment Share on other sites More sharing options...
Bibs Posted September 25, 2011 Report Share Posted September 25, 2011 When you order a new car, you order it from a dealer. The factory doesn't even have a new car sales dept, it doesn't sell cars and the dealers would be pretty unhappy if they did! Quote 88 Esprit NA, 89 Esprit Turbo SE, Evora, Evora S, Evora IPS, Evora S IPS, Evora S IPS SR, Evora 400, Elise S1, Elise S1 111s, Evora GT410 Sport Evora NA For forum issues, please contact the Moderators. I will aim to respond to emails/PM's Mon-Fri 9-6 GMT. Link to comment Share on other sites More sharing options...
Kimbers Posted September 26, 2011 Report Share Posted September 26, 2011 Absolutely Correct. Normally, when you send a request to a manufacturer they would forward it to your "Local" dealer. They should then do their "bit" from sending you a brochure to following it up with a call and offers of test drives etc. of course if there is no marketing "bumf" (as we call it in the dealerships) then they may struggle, but with the current Management being so Marketing led I would doubt there is nothing available. Quote Possibly save your life. Check out this website.http://everyman-campaign.org/ Distributor for 'Every Male' grooming products. (Discounts for any TLF members hairier than I am!) Link to comment Share on other sites More sharing options...
simonb Posted September 26, 2011 Author Report Share Posted September 26, 2011 I am not such a firm buyer that I am waiving a deposit, as I am hoping to buy a 4C, (Italian economy permitting) There I have a dealer with deposit, and that deposit is acknowledged by Alfa UK, who claim to know how many deposits there are (despite there being no deposits taken officially). Any information, and an invite for lunch at Festival of Speed, came from Alfa UK, glossys came from Alfa; and dealer is being told no more information than I Am very surprised that Lotus have no central way of managing declarations / deposits on new models. There was rather a large amount of goodwill lost when dealers went pop with M250 deposits, and Lotus do have rather a high churn rate with their dealerships (and they will change dramatically for "new dawn" Lotus) Quote Link to comment Share on other sites More sharing options...
chandrew Posted September 27, 2011 Report Share Posted September 27, 2011 Not sure I understand why you think that a production decision for an Italian company depends on the state of the national economy, unless they are building a business case based on domestic sales. If demand was predominately based on export led demand then a slow local economy could reduce input costs thereby increasing the margin / case for production. Global economy is a different matter. Quote Link to comment Share on other sites More sharing options...
Aimee Lotus Silverstone Posted September 27, 2011 Report Share Posted September 27, 2011 TBH have more faith in the lovely Aimee keeping track of my interest All in hand!! Quote Aimee Mitchell aimee.mitchell@lotussilverstone.co.uk You can now now follow us on Facebook and Twitter; www.facebook.com/LotusSilverstone | www.twitter.com/LotusUKDealer | www.twitter.com/aimsomitch Link to comment Share on other sites More sharing options...
Stirling_Villeneuve Posted September 27, 2011 Report Share Posted September 27, 2011 Normally, when you send a request to a manufacturer they would forward it to your "Local" dealer... My "Local" dealer went bust in a flurry of accusations a few months after I bought my 2nd Elise. My second closest "Local" dealer is no longer a dealer although they do still have a service centre, for the moment at least. Any ideas when new Lotus will announce their new dealer network? The trip to mine's gone from 10 minutes, to 30 minutes, to an hour in just over 3 years! Quote Currently having an illicit affair with another marque, be back in the fold one day... Link to comment Share on other sites More sharing options...
fitz Posted September 27, 2011 Report Share Posted September 27, 2011 Simon, please follow Buddsy's advise and get in touch with Guy Monday should you need a brochure / resist the urg for that italian thing. They have provided me with excellent service when i've used them (sadly just for a few pounds with of parts, if i get flush enough to buy a brand new car i'd be down there ) I can share your frustration though, to be honest if its on the site it should work properly, if its just an e brochure, it shouldn't take a week to come through, that could have been automated depending on the options you ticked?! Quote Link to comment Share on other sites More sharing options...
chandrew Posted September 28, 2011 Report Share Posted September 28, 2011 The trip to mine's gone from 10 minutes, to 30 minutes, to an hour in just over 3 years! Mine's 90 minutes away but they do have some very tasty things to admire in their workshops... Quote Link to comment Share on other sites More sharing options...
ramjet Posted September 29, 2011 Report Share Posted September 29, 2011 My dealer was an hour away when I lived in WA (never used them though, Way too expensive) and is still an hour away from where I live in Victoria Quote All we know is that when they stop making this, we will be properly, properly sad.Jeremy Clarkson on the Esprit. Opinions are like armpits. Everyone has them, some just stink more than others. For forum issues, please contact one of us Moderators. Link to comment Share on other sites More sharing options...
Stirling_Villeneuve Posted September 29, 2011 Report Share Posted September 29, 2011 Mine's 90 minutes away but they do have some very tasty things to admire in their workshops... Was the JPS is for it's annual service? Great car but I'm not sure I could deal with it as a daily drive. That aside I had my Liz serviced yesterday, all was 100% no problems whatsoever and that's 3 years on the trot. I asked what was happening with Lotus.... they're no longer a dealer but an authorised service centre. As ever the service was 100%, but it did feel odd being the only Lotus in the place! Apparently they've reapplied to be one of the new dealers, they've certainly got the space and the location's good, but I get the impression it's out of their hands right now. Quote Currently having an illicit affair with another marque, be back in the fold one day... Link to comment Share on other sites More sharing options...
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