Popular Post Peegee355 78 Posted March 19, 2018 Popular Post Report Share Posted March 19, 2018 A call out to Neil Turner from Lotus Customer Service. I have had to request help from Lotus on a few occasions when I have received the dreaded “it’s on back order” from dealers and just now from Autoglass. Neil has ably demonstrated that this was not true but more importantly, sorted everything out such that I am huge fan of Lotus’ Customer Service. If only every company was half as good as Lotus in this respect. Thank you Neil ! 7 Quote Link to post Share on other sites
Bibs 11,120 Posted March 19, 2018 Report Share Posted March 19, 2018 In all of my dealing with Neil (on other people's behalfs), he's been nothing short of excellent each time. In reality, Lotus have very little on back order now, it's mainly made to order parts rather than stock items. Quote 88 Esprit NA, 89 Esprit Turbo SE, Evora, Evora S, Evora IPS, Evora S IPS, Evora S IPS SR, Evora 400, Elise S1, Elise S1 111s, Evora GT410 Sport Evora NA For forum issues, please contact the Moderators. I will aim to respond to emails/PM's Mon-Fri 9-6 GMT. Link to post Share on other sites
21gg 399 Posted March 19, 2018 Report Share Posted March 19, 2018 Dealt with him a few times, hes always gone out of his way to help. Quote Link to post Share on other sites
DarrylV8 226 Posted March 19, 2018 Report Share Posted March 19, 2018 When we have needed Neil he has always come up trumps. Quote Darryl & Sue Proud to drive and own a true British supercar the Evora GT430 Link to post Share on other sites
Arregueti 206 Posted March 20, 2018 Report Share Posted March 20, 2018 I understand (and hope) he is not alone within the department but he does make a difference and, as others have stated, his personal involvement when I had issues with the car is probably the main reason why I kept faith in the car and Lotus. Quote Link to post Share on other sites
The Pits 4,408 Posted March 20, 2018 Report Share Posted March 20, 2018 Yes very good in my experience. Must be a very tough job at times too! Quote Link to post Share on other sites
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