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Gary's Reviews

Stratton Motor Company

Listed in Official Lotus

01508 530491

Ipswich Rd, Long Stratton, Norfolk NR15, UK

Reviewed on 9th September 2016. #1 of 29 Reviews

I purchased my new lotus Elise S Cup in April 2016 and can only say the service I have received from Stratton Motor Company has been very poor. They left me waiting for over an hour when I went to pick up the car, despite pre-arranging the time and informing them of my arrival. They didn’t fit Euro style plates that I specifically asked for and, they provided the wrong VIN number and vehicle details to DVLA resulting in an incorrect V5 being issued. I am still dealing with DVLA to now because the dealer has chosen to fob me off and do nothing. Worst of all, when my gearbox failed after less than two months and 1500 miles Stratton Motor Company asked me to pay for transport costs to get the car back to them. In the end Lotus Customer Services stepped in and arranged for collection through the AA and Hethel engineering fitted a replacement gearbox just in time for my trip to Spa and the Alps.

The car has been fantastic since the repair but this dealer is a joke and really lets the Lotus brand down.

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