Listed in Official Lotus
+44 (0) 844 372 8302
Silverstone, adj Racing Circuit (Unmarked), Towcester, Buckinghamshire NN12, UK
What a fantastic experience it was buying through Lotus Silverstone. I first saw the car I was interested in, an Exige S, advertised on their website. I dropped them an email regarding a few small questions to do with the service history and promptly received a reply back with a photocopy of the full service book detailing everything I had asked for, and the kind offer to come up and test drive the car. This level of service and attention was present throughout the whole experience of buying through Lotus Silverstone.
When I test drove the car there were a few little things that concerned me regarding brakes being quite worn and tyres being quite low. I was assured by Aimee that this would all taken care of as part of the checks they do as a matter of course. I had a rough idea of the cost of replacing the parts in question and was somewhat expectant that these parts would not be replaced (mainly from experience with lesser dealerships).
Thankfully, there was absolutely nothing for me to be concerned with. When I picked the car up it was immaculately prepared. Everything I was concerned with was fully addressed, along with many other things I did not even notice! I dread to think what the prep costs were on my car!
The after sales service follows the professionalism and friendliness of the pre sale. A few small niggles with the A/C on my Exige meant it had to spend another week in the Lotus Silverstone workshop, but they kindly provided me with a lovely new Elise to use during this time. It couldn’t have been handled any better.
I cannot recommend Lotus Silverstone highly enough. I actually live less than 5 miles from another Lotus approved dealer but I would not hesitate driving up to Silverstone for my next car.
Huge thanks to Aimee and the team, I couldn’t have asked for a better introduction into the Lotus ownership experience!