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Stratton Motor Company

Added by Bibs

29 reviews

Listed in Official Lotus

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Stratton Motor Company, an independently owned car dealership, is proud to be an official franchise holder for two of the most charismatic British Sports car brands: Lotus and Aston Martin, along with being a Morgan Specialist.

Just 90 minutes from London by train, Stratton Motor Company is very conveniently positioned and easy to find. We are also the closest dealer to Hethel, home to Lotus, and we are proud of our long association with the brand.

Contained within a spacious, purpose built facility, our extensive range of on-site services ensure outstanding levels of quality control and therefore, customer satisfaction. Stratton Motor Company is synonymous with traditional levels of care and preparation befitting of the marques we represent.

We display a range of new and previously owned, meticulously prepared vehicles in our showroom, have a fully equipped workshop, category A approved bodyshop, MOT testing station, a world-renowned parts department and offer many additional facilities and services.

To make an enquiry or arrange an appointment to come and see us, please contact Alex who oversees our Lotus Sales operation.

Tel: 01508 530491
Email: lotussales@strattonmotorcompany.com

Stratton Motor Company
Ipswich Road
Long Stratton
NR15 2XJ
United Kingdom
T: 01508 530491
F: 01508 531670

  • Member Since: 13th February 2017

23rd November 2018

Stratton motors are always very professional and over the years I’ve never had an issue with. Recommended.

  • Member Since: 31st October 2018

31st October 2018

What a friendly and very professional buying experience for my wonderful Elise 220 Sport with Alex at Stratton Motor Co. From the outset Alex took me through the Lotus range, and the various personalized option available for the Elise. His guidance, and experience really helped. So I collected the baby last weekend, and haven’t stopped smiling since. Highly recommended for all things Lotus. Thanks Paul

18th June 2018

Last September I bought my Exige 380 Sport from Alex at Stratton. Easy and pleasant transaction all round from a really genuine and decent chap. Took it back for its 1000 mile service and Tim their Customer Care Manager delivered his role in the same way as Alex and therefore post care was the same strong experience. Finally, just had it back in Stratton to have my hard top Exige converted to soft top. Exactly the same experience again. All considered, a friendly, professional and knowledgeable dealership, which I have no hesitation in recommending.

8th May 2018

The service on my Elise was excellent. It involved meticulous care and attention to detail and I was given a comprehensive list of all items checked and graded.

I have complete confidence in the integrity and competence of Stratton Motor Company and will always bring my car back for its annual service.

30th April 2018

Thanks Alex

It was painful to split from my esprit V8 but now that I have my brand new exige 70 year edition the wounds have soon healed.
The purchase of my new car was smooth and exactly what you expect from a main dealer
I have dealt with SMC for a number of years now and have always been treated courteously, this purchase was no exception.
Thanks also to Tim the service manager for his continued help
Thoroughly Recommended

  • Member Since: 19th April 2010

18th April 2018

I bought an Evora Sport 410 from Alex Brake at Stratton. He cut me a great deal on both the car and my trade in as well as arranging an impromptu factory tour at Lotus before my epic drive back to Glasgow. Truly above and beyond, thank you Alex!

  • Member Since: 8th March 2018

8th March 2018

Alex at Stratton has provided us with a thorough, comprehensive and consistent service throughout the buying process of our Evora 400.

It was refreshing to not only get timely responses to all our questions and requests for additional information, but to also encounter a sales contact that not only understands the brand and the cars, but one that is also knowledgeable about the more finite details of the product.

I would highly recommend Alex Brake and Statton Motor Company.

  • Member Since: 10th October 2017

10th October 2017

Excellent customer service. I bought a new Elise 2 in July and everything was made very easy.

Just had the first service and floor mats fitted, all done on a Saturday morning which is very convenient for me.

14th August 2017

Superb customer service, without being prompted, and fine attention to detail with work carried-out.
Friendly, engaging staff across departments instils a real sense of confidence.

  • Member Since: 22nd June 2017

22nd June 2017

Popped my car in so they could have a look at its squeaky roof and engine management light that had come on. Both jobs fixed and they dropped me off and collected me when the car was ready. Excellent service and lovely folk to boot.

  • Member Since: 4th June 2017

4th June 2017

My Elise S1 has had her services at Stratton Motors since 2008 and she is always very satisfied – it’s worth the trip from Norway every time!

  • Member Since: 27th May 2017

27th May 2017

Strattons look after my Evora IPS. Have always received first class service, and enjoyed admiring the beautiful vintage cars in their showroom.

21st April 2017

We bought my wife’s Elise 111R from Stratton Motor Company six years ago. Although we live in Hertfordshire we have the car serviced there. Always very pleased with the way it is looked after by them. A very friendly family firm. Rate them very highly, so much so that one of our sons’ bought his Lotus from the company.

31st January 2017

I’m very impressed with the service I received from The Stratton Motor Company. The after sales service has been excellent, they cannot do enough for you.

Travelling from Lincoln to Norfolk for my Lotus maintenance says it all. Their staff are polite, helpful and knowledgeable.

Thank you Jonathan for giving you my undivided attention, and I look forward to our next meeting to discuss my next purchase.

  • Member Since: 17th November 2016

17th November 2016

Always very impressed with the service we receive from The Stratton Motor Company.
We have been dealing with them for six years, and will continue to do so.
I think it says something to travel from Hertfordshire to Norfolk for our Lotus maintenance.
A very pleasant company with very pleasant people working for it.

  • Member Since: 3rd November 2016

3rd November 2016

it was great to find someone you can trust after lotus factory closed its door we have had our esprit for 16 years and it as ALLWAYS been serviced by a dealer or the factory and that is the way we like it Rowland Leftley recommended you to us and you did not fail us well done Stratton motors will see you again .

22nd October 2016

Superb attention to my aged and overly-used Elise. Very grateful.

Only query – an insured courtesy car would be helpful, as we travel a long way – and the current system always involves long negotiations with our insurance company and their charge…

  • Member Since: 9th September 2016

9th September 2016

I purchased my new lotus Elise S Cup in April 2016 and can only say the service I have received from Stratton Motor Company has been very poor. They left me waiting for over an hour when I went to pick up the car, despite pre-arranging the time and informing them of my arrival. They didn’t fit Euro style plates that I specifically asked for and, they provided the wrong VIN number and vehicle details to DVLA resulting in an incorrect V5 being issued. I am still dealing with DVLA to now because the dealer has chosen to fob me off and do nothing. Worst of all, when my gearbox failed after less than two months and 1500 miles Stratton Motor Company asked me to pay for transport costs to get the car back to them. In the end Lotus Customer Services stepped in and arranged for collection through the AA and Hethel engineering fitted a replacement gearbox just in time for my trip to Spa and the Alps.

The car has been fantastic since the repair but this dealer is a joke and really lets the Lotus brand down.

  • Member Since: 29th May 2015

30th June 2016

I’ve now owned my Exige V6 S for about 11 months so thought it was about time I left a review about the service received from Stratton Motors!

After the initial test drive I decided to make the move from S2 Exige to the V6. Throughout the whole process James was exeptionally helpful and patient. Any questions about spec, including awkward ones which weren’t clear in the brochure and any non-Lotus extras were dealt with no fuss at all. We managed to come to a very competitive deal which included taking my old car in.

During the build process James kept me up-to-date in a timely fashion, I’m incredibly impatient but James always beat me to it with a phone call when I was wondering how things were progressing. He also arranged for me to see the car in build stage on the line at Hethel. The car arrived and was ready for my collection in good time for a tight deadline I had hoped to meet from day one which was actually earlier than the date promised. James made a real occasion of the handover making the whole process feel that bit special.

Since owning the car I have used the service and workshop departments for the initial run in service and also to purchase and install a few upgrades to the car. Again, each and every time I have been kept informed with progress and been given a great service.

Overall I can’t recommend Stratton Motor Company enough, the entire team are incredibly friendly, helpful and efficient.

  • Member Since: 25th June 2016

25th June 2016

I did not source my car from SMC, however used them when doing my pre-purchase process, as well as for servicing the car I eventually bought.

I have dealt extensively with James on sales and Tim/Jonny in service. They have always been extremely professional and very courteous.

My only criticism of the facility is that in order to have a courtesy car, I must arrange my own insurance – which my current insurer do not facilitate. For smaller jobs this is no problem because the showroom is a great place to spend time and they also offer a drop-off and pick-up from Norwich, but for longer jobs it can be difficult.

  • Member Since: 22nd June 2016

22nd June 2016

We recently purchased a new lotus Exige Roadster from James at Stratton – from initial enquiry to test drive and finally collection the service was excellent and very efficient. Its worth noting that Stratton also offered me a higher trade in value on my previous car than any other dealer I had approached which was a nice touch.

I would also like to add that the aftersales service has also been excellent and all of the team involved have been very helpful to date.

I would 100% recommend Stratton Motor Company to anyone looking to buy or upgrade.

  • Member Since: 5th June 2015

15th June 2016

Excellent team throughout. James on sales is very knowledgable and is always happy to have a chat about Lotus cars, Tim and Jonny on servicing are very helpful and always incredibly responsive, and Janine and Karen on the front desk are very welcoming and helpful.

3rd May 2016

Excellent service from James at Stratton Motor Company from my test drive and visit to the factory, right through to the purchase of my Lotus Evora 400.. which I’m even more delighted with!

Very happy to be a customer – highly recommended!

  • Member Since: 19th February 2016

29th February 2016

Just picked up my new Lotus Evora 400 from James.
Stratton’s now have a sales department to match their ‘Second to None’ Service team.
He managed to work out a fantastic deal part exchanging Evora SR for the new car.
One of the great and unique points Stratton’s have over all the other dealers is their location, about 10 to 15 minutes drive from the Lotus Factory, which of course James organized a visit to see my car being built.
One of the best and worst bits was James e-mailing me pictures of the car being delivered from the factory to Stratton’s then realizing I had another 4 days till collection!
When I arrived on the morning of collection everyone at Stratton’s seemed very excited for me collecting my Evora. James had gone to much effort to get all the paper work was sorted so we could concentrate on the car. When walking into the main show room I have noticed the car cover, which was nice and even better to watch the unveiling.
As with all things from Stratton Motor Company the car was prepared to the highest of standards. If you’re looking for a very personnel experience I would recommend Stratton or even if you’re looking for the best deal it’s worth giving James a ring or an e-mail.

  • Member Since: 30th December 2015

30th December 2015

I purchased a new Exige S (350BHP) from Stratton in September 2015. James was absolutely great to deal with and I would recommend him to anyone looking for a new Lotus 🙂

  • Member Since: 23rd December 2015

23rd December 2015

I’m on my fourth Elise bought from Stratton’s over the last 12 years. Always helpful, even if its just running me into Norwich for the day while the car is in for a service.
I’m now looking at my next Lotus and will certainly be dealing with Stratton’s.

16th June 2015

I would like to say a huge big thanks to the entire team at Stratton Motor Company for recent events abroad.

I bought my Lotus Evora in 2009 (it was one of the first!). For the last 3 years, myself, my brother, my son and 2 step sons have made the trip to Le Mans as a fantastic boys out weekend. My Lotus I adore and so do the French.They are very rare there and it is photographed continuously.

This year was destined to be different!

Before we left the UK left the driver’s door window seemed a little temperamental but I am used to its idiosyncrasies and tolerate them. The drive down to Le Mans was smooth and uneventful. We set up camp and looked in awe at the amazing thunderstorm in the distance as we went to bed. I awoke to groans from my brother, whose tent had a river running through it. My car keys were sitting in a damp patch in our tent. All seemed well until I tried to access the boot with valuables in when it failed. No problem I thought, the manual key will open the door and start the engine too. Wrong. I had forgotten about the immobiliser. Panic. No spare set of keys and no European breakdown (who needs that with a Lotus?).

In desperation on Friday 12th June, I phoned Stratton Motor Company and spoke to Jonny . He said that the Stratton Racing Team were at Le Mans with the Aston Martin team, and just maybe someone would be able to help, just go to the pit lane. So we walked to the main pit lane fighting our way through 260,000 spectators to ask for Ian. Amazingly we managed to attract the attention of one of the engineers who informed us we were in the wrong pit and needed to be in the support paddock.

We eventually found Ian who pointed us in Phill’s direction. He changed the battery in the key fob as a first trial of a fix. Phill then said he recognised me !!! Apparently I used to be his GP a few years ago, what a small world. Phill said that if the new battery didn’t solve the problem, re-contact him and he would see what he could do.

Sadly the new battery was unable to fix the problem and I text Phill to explain the situation and he promised to come and try a fix. He duly arrived with Angus and tools at our campsite later that evening, having run the gauntlet of the boys doing burnouts around the track. He spent some time stripping the interior and liaising with Jonny back in the UK. He managed to get the engine running but he couldn’t silence the alarm. More tools required. So the Lotus went to the paddock pits for a more definitive fix. Hours later the boys let me know it was sorted and driveable after effectively hot wiring it!

Saturday morning we collected the car. We were told the siren of the immobiliser had not stopped so had to be removed and wrapped in a blanket before being enclosed in a box as it was so annoying! It was placed in the racing team trailer as it was too irritating.

We watched the fantastic racing now stress free. The Lotus was gaffer taped to protect it from further rain that night – ironically the passenger window opened overnight without being asked so was a good plan!

On the drive back we were photographed and even saluted by one French driver! Little did they know how special this car was.

A driver from Suffolk had been to Le Mans. Broken down, in a fix, and been sorted out by the local dealership in a very special way in the paddock with the Aston Team at Le Mans.

Absolutely awesome driving my hotwired Lotus Evora home.

I am so grateful and I cannot thank the entire team enough especially Phill and Angus (who gave up their rest time to assist me) in France and the UK back up from Jonny. If anyone can top that I would be amazed.

My Evora has now returned to Stratton Motor Company to be rebuilt!

In the corner of my eye I have spotted a new supercharged gorgeous Evora! As boys do, we discussed the next car on our eventful journey. I reckon I know what mine is!

Testimonial from Dr G Collins

Response from Stratton Motor Company on 16th June 2015

Thank you for your glowing review Dr Collins.

It was our pleasure to be able to assist you in your hour of need.

Hope you enjoyed the racing!

  • Member Since: 17th March 2011

8th July 2014

Always great service from this team. Brilliant and efficient aftersales. My number 1 stop to shop.

  • Member Since: 13th January 2013

13th January 2013

Having previously purchased Lotus cars from Guy, we had no hesitation in specifying and ordering our brand new Exige Cup 260 in 2009 for us to collect March 2010
Top bloke to deal with and chat too over a very good coffee, looking forward to purchasing our next new Lotus from Guy in the not to distant future

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