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Westover Sports Cars

Added by AlexF1

1 review

Listed in Official Lotus

  • Westover House, W Quay Rd, Poole, BH15 1JG, UK
  • +44 (0) 800 999 2821

Westover Sports Cars

Driven by Experience

Today’s Westover Group is very different from the company that first opened its doors for business in Bournemouth in 1923. Thanks to nearly 90 years in the motor trade, we’ve become a forward-thinking and vibrant company. We’ve learnt what motorists want and we work hard to exceed expectations.

Expansion

The Group has grown significantly in the last two decades, expanding the number and range of manufacturers it represents. We’ve incorporated several struggling businesses over the years, protecting local jobs and building our portfolio of vehicles.

We now offer the widest choice of cars in the region, operating franchises for 14 vehicle manufacturers from 26 locations across Dorset and Wiltshire. We run 21 showrooms (each with its own workshop) and two dedicated accident repair centres in Poole and Salisbury. The Group also has two vehicle storage facilities and a head office. More than 500 people currently work at Westover.

The company has been in private ownership since 1985, when it was purchased by a management team headed by Peter Wood, the present chairman.

Customer Care

As a privately-owned enterprise, we’re determined to offer our customers and their cars the best possible level of care. We’ve invested heavily in our buildings and our infrastructure (and we are continuing to do so) but we’ve also concentrated our resources on our dealership teams, making sure our businesses are staffed by capable, courteous and well qualified people. Some of our team members have worked with us for 20 years or more and many are equipped with the best skills the industry can offer.

Please pop in to one of our dealerships, give us a call or have a browse around the website to find out more.

Westover House, West Quay Road
Poole, Dorset BH15 1JF

Telephone:
+44 (0) 800 999 2821

  • Member Since: 31st March 2015

1st July 2015

I thought I’d take the time to add a review of Westover, as it seems they are somewhat lacking (there aren’t any).
Having watched my car for six months, on the day I decided to go down and buy Westover had unfortunately sold the car (having not had a sniff of interest for months) that very morning.
Chris Amey, Sales Manager, spent a good couple of hours taking my details and asking what kind of spec I was after and was prepared to ensure that I got the right car. Having visited my local dealer (no names, no pack drill – but you don’t have to be a genius to work it out) and basically been fobbed off twice with “the Lotus guy isn’t here now, can you come back” with no offer to take my details, it was refreshing to sit down and talk to someone who not only gave me the time of day, but seemed genuinely interested in what I was looking for.
As this was to be my daily driver, Chris even talked me down from an Exige S. This may sound weird, but the fact that Chris was prepared to potentially lose a Sale there and then, to make sure I got the car that would meet my requirements should give you an idea of how he goes about his business.
It’s true that I have had some niggles with the car, and my initial experience left me less than impressed with the after-sales service.
That has changed so much for the better with the arrival of Paul Miller who has been a revelation. Paul has been bloody excellent, and despite being relatively new to the dealership and the Lotus brand, has really taken the time to get to know me, and my car. So much so in fact that last time I was in Paul took the time to come and have a chat with me in person.
During this chat, which covered everything from my car, to hot hatched of the late 80s and early 90s, I mentioned to Paul that I missed being able to speak to the mechanic who worked on my car, something I’ve valued in the past but not something I’ve experienced recently (I say recently, it’s probably ten years or so). Paul had picked up on this from conversations with other Lotus owners (who he pointed out were very different from their Jaguar and Lexus customers on the same site), and told me that they were specifically changing that for the Lotus part of the business.
Overall I have had an excellent experience with Westover, and were it not for my initial frustrations on resolving said issues, I would not hesitate to give them a five star review.

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