PAYMENTS
We accept:
- UK (£) Sterling Cheques and Postal Orders. We normally wait for cheques to clear so please bear that in mind if your order is urgent.
- Credit and debit cards.
- Pay Pay payments
- Google Checkout payments
- Bank transfer in UK (£) Sterling direct to our business account at Natwest UK. Details on request.
VAT (Valued Added Tax)
All prices shown on our site are inclusive of taxes where applicable at the prevailing rate.
DELIVERY
We normally despatch your items within 14 days of receiving your cleared payment Monday – Friday, more commonly within 7 days, but please allow up to 28 days due to stock fluctuations. Orders received on a Saturday, Sunday or Bank Holiday will not be processed until the next working day. However, our fully automated system will reserve your items for you and will despatch an order confirmation to you so you know we have received it.
DELIVERY TIMES
We use Royal Mail for the majority of orders under 2kgs. First class deliveries normally take two to three days within the UK. Airmail deliveries within mainland Europe normally take three to seven days Please note that airmail deliveries outside the UK may take in excess of seven days. Please allow up to 28 working days for delivery to places off the beaten track. If you have been notified that your item has been shipped and you do not receive your order within the specified time frame please contact us as quickly as possible.
CUSTOMS
All items are shipped from within the UK. Our strict policy is to truthfully complete the customs declaration where appropriate. This means we will always declare the true value of the goods you have purchased. This may mean that you are liable to customs duty or charges upon delivery in your country. If you are unsure of the customs rules and regulations where you live then please contact your local customs office before placing your order.
RETURNS
Please check your order immediately on arrival. We carefully package items for sending and always retain proof of posting. If there are any problems with your order then please use the ‘contact us’ form to get in touch. Please always quote your order number so we can quickly resolve the problem. These terms and conditions do not affect your statutory rights. Your right to return goods is protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
CONTRACT
When an automated confirmation of order is sent to you, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
